Terms and Conditions

IMPORTANT - PLEASE READ THESE TERMS CAREFULLY. THESE TERMS CONTAIN IMPORTANT HEALTH, TELEHEALTH, ARTIFICIAL INTELLIGENCE, MEMBERSHIP, AUTOMATIC RENEWAL, E-COMMERCE, PRIVACY, WARRANTY, LIABILITY, ARBITRATION, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER PROVISIONS. BY USING THE SERVICES, YOU AGREE TO THESE TERMS TO THE FULLEST EXTENT PERMITTED BY LAW.

MEDICAL EMERGENCY WARNING. IF YOU MAY BE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY. IF YOU ARE HAVING THOUGHTS OF SELF-HARM OR SUICIDE, CALL OR TEXT 988 IN THE UNITED STATES OR CONTACT LOCAL EMERGENCY SERVICES. DO NOT USE MLPA, MYA, TELEHEALTH MESSAGING, EMAIL, TEXT, THE APP, OR THE WEBSITE FOR EMERGENCY, URGENT, OR TIME-SENSITIVE MEDICAL NEEDS.

1. Acceptance of These Terms

These Terms and Conditions (“Terms”) are a legally binding agreement between you and Massoudi Longevity Professionals of America, Inc., a Delaware corporation (“MLPA,” “Company,” “we,” “us,” or “our”). These Terms govern your access to and use of our websites, mobile applications, iOS and Android applications, e-commerce store, membership program, content, communications, events, artificial intelligence assistant known as “Mya,” educational resources, wellness tools, concierge features, ancillary telehealth facilitation, and related products and services that link to or reference these Terms (collectively, the “Services”).

By creating an account, clicking “I Agree,” checking an acceptance box, enrolling in a membership, purchasing a product, downloading or using an app, interacting with Mya, booking or using telehealth, submitting information, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

Additional terms, consents, notices, return policies, subscription disclosures, telehealth informed consents, provider notices of privacy practices, laboratory consents, pharmacy terms, app-store terms, or product-specific terms may apply. If additional terms conflict with these Terms, the additional terms control only for the specific product, feature, or service to which they apply.

2. Definitions

“Content” means text, graphics, images, audio, video, data, software, reports, recommendations, educational materials, wellness information, Mya outputs, and other materials made available through the Services, excluding your User Content.

“Member” means a person who enrolls in an MLPA membership or subscription plan.

“Membership” means access to specified MLPA benefits, content, tools, discounts, concierge features, or other benefits described at enrollment, subject to these Terms and applicable law.

“Mya” means MLPA’s AI-enabled assistant or chat feature, including any related models, interfaces, prompts, outputs, safety tools, logs, and human review workflows.

“Providers” means independent licensed physicians, advanced practice professionals, medical groups, professional corporations, laboratories, pharmacies, health coaches, wellness professionals, or other third-party providers who may provide professional, clinical, laboratory, pharmacy, wellness, or related services.

“User Content” means information, prompts, files, images, records, messages, reviews, testimonials, feedback, or other content that you submit, upload, transmit, or make available through the Services.

3. Eligibility, Location, and Account Registration

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to use the Services unless a specific Service expressly permits use by minors with all required parental or guardian consent. By using the Services, you represent that you can legally enter into these Terms, that the information you provide is truthful, accurate, current, and complete, and that you will use the Services only for lawful purposes.

The Services are available only in jurisdictions where MLPA offers them and where your use is lawful. Telehealth, laboratory, pharmacy, product, supplement, device, membership, app, AI, shipping, and payment features may be limited by jurisdiction, licensure, regulatory requirements, provider availability, product eligibility, age, health status, supply, customs, export rules, and shipping restrictions. We may deny, suspend, limit, or terminate access where we believe use would be unlawful, unsafe, inaccurate, abusive, fraudulent, or inconsistent with these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately if you suspect unauthorized access. You may not create multiple accounts to evade limits, obtain improper discounts, misrepresent identity or location, bypass screening, resell products, or interfere with the Services.

4. MLPA’s Role; Relationship With Providers and Third Parties

MLPA is a longevity, wellness, technology, education, membership, and services company led by physicians. MLPA itself is not your primary care physician, specialist, oncologist, emergency provider, mental health crisis provider, insurer, pharmacy, laboratory, or comprehensive healthcare provider. MLPA may provide administrative, technology, coordination, concierge, educational, wellness, and non-clinical services. MLPA may also facilitate access to independent Providers.

MLPA does not practice medicine where prohibited by law, does not dispense prescription drugs, does not operate as a pharmacy unless expressly stated through a licensed entity, and does not control the independent professional judgment of Providers. Providers, not MLPA, are responsible for the professional services they provide, including clinical judgment, diagnosis, treatment, prescriptions, laboratory orders, interpretation of laboratory results, referrals, or medical advice. A provider-patient relationship is formed only when a Provider accepts responsibility for your care in accordance with applicable law; it is not formed merely because you visit the website, enroll in Membership, use Mya, view Content, or contact customer support.

Third-party services, including laboratories, pharmacies, app stores, payment processors, AI subprocessors, device or wearable platforms, financing providers, shipping providers, and professional services, are governed by their own terms, policies, prices, consents, and legal obligations. MLPA is not responsible for third-party acts, omissions, professional judgment, privacy practices, security, availability, prices, refunds, quality, safety, accuracy, or results except to the extent required by law.

5. Important Medical, Wellness, Longevity, and No-Guarantee Disclaimers

The Services are intended to be educational, informational, administrative, technology-enabled, wellness-oriented, and supplemental unless a licensed Provider separately establishes a provider-patient relationship and provides professional services through an applicable clinical workflow.

MLPA does not promise, guarantee, or represent that any Membership, product, service, Content, Mya response, telehealth interaction, laboratory result, wellness plan, supplement, device, recommendation, protocol, program, event, or other offering will diagnose, treat, cure, mitigate, or prevent any disease or condition; extend lifespan; reverse aging; cure cancer; reverse stage 4 cancer; treat serious illness; prevent disease progression; improve biomarkers; reduce medical risk; prevent hospitalization; replace medications; or produce any specific health, longevity, wellness, performance, cognitive, weight, fertility, mental health, aesthetic, or cosmetic outcome.

Always consult your primary care physician and other qualified healthcare professionals before acting on information from MLPA, changing medications, starting or stopping treatment, starting supplements, changing diet, changing exercise, interpreting laboratory results, sharing results, or making medical decisions. You are solely responsible for seeking appropriate medical care, screening, testing, treatment, and follow-up. Do not delay or disregard professional medical advice because of anything available through the Services.

The Services are not insurance, not a health plan, not Medicare, Medicaid, or commercial insurance, not a substitute for health insurance, and not a guarantee of provider availability, diagnosis, treatment, prescription, laboratory order, referral, benefit, or outcome. Amounts paid to MLPA are not insurance premiums.

6. Emergency, Urgent Care, and Crisis Limitations

The Services, Mya, email, text messages, in-app messaging, customer support, and asynchronous telehealth features are not designed for emergencies, urgent symptoms, or time-sensitive medical needs. MLPA and Providers may not monitor messages continuously, and responses may be delayed. Mya may fail to identify emergency symptoms or crisis situations.

Call 911, go to the nearest emergency department, contact poison control, call 988 for suicide or self-harm crisis support in the United States, or seek immediate in-person medical care if you experience emergency or urgent symptoms, including chest pain, stroke symptoms, severe allergic reaction, overdose, poisoning, severe shortness of breath, uncontrolled bleeding, suicidal thoughts, psychosis, severe pain, sudden weakness, severe infection, loss of consciousness, or any condition you believe may be urgent.

7. Ancillary Telehealth Services and Informed Consent

MLPA may facilitate ancillary or supplemental telehealth or telemedicine services through independent Providers. Telehealth services, if offered, are limited to the scope presented to you, are not comprehensive primary care, and may not be appropriate for all conditions, symptoms, medications, emergencies, or patients. You remain responsible for maintaining a relationship with a primary care physician and appropriate specialists.

By using telehealth services, you understand and agree that telehealth may involve asynchronous questionnaires, secure messaging, video, audio, remote monitoring, images, intake forms, laboratory data, wearable data, or other electronic communications. Telehealth has inherent limitations and risks, including limited physical examination, incomplete or inaccurate information, technology failures, poor image or audio quality, data transmission errors, delays, privacy or security failures, lack of access to complete medical records, and the possibility that in-person care is required.

Providers may determine that telehealth is inappropriate and may recommend in-person care, emergency care, a primary care visit, specialist care, additional testing, a different service, or no treatment. No prescription, laboratory order, referral, diagnosis, treatment plan, medical clearance, eligibility determination, or specific result is guaranteed. Providers may refuse or discontinue care when clinically inappropriate, legally restricted, unsafe, incomplete, abusive, or inconsistent with their professional judgment.

If a Provider prescribes medication, orders laboratory testing, or recommends follow-up, you must read all information and labels, ask questions, disclose all medications, supplements, allergies, conditions, and contraindications, follow instructions, and promptly seek care for abnormal results, side effects, worsening symptoms, or urgent concerns. You must provide complete and accurate information and update it if it changes. Incorrect, incomplete, false, or outdated information can create medical risk.

You may be required to review and accept separate telehealth informed consent documents, Notices of Privacy Practices, financial responsibility notices, laboratory consents, pharmacy notices, controlled-substance notices, or Provider-specific terms before using telehealth services.

8. Laboratory Testing, Biomarkers, Reports, Specimens, Devices, and Wearables

The Services may include or facilitate access to laboratory testing, biomarker tracking, imaging, devices, wearables, reports, dashboards, or other health-related information. Unless expressly provided by a licensed Provider in a clinical workflow, any report, dashboard, score, interpretation, trend, or educational content is for general informational and wellness purposes and is not a diagnosis, treatment recommendation, or medical advice.

Laboratory and biomarker information has limitations. Results can be inaccurate, incomplete, delayed, affected by specimen quality or collection timing, falsely positive, falsely negative, clinically uncertain, distressing, or subject to changing scientific interpretation. Results may not detect all risks, diseases, or conditions. Some findings may require urgent or in-person follow-up. MLPA does not guarantee that a Provider will contact you about every abnormal, critical, or concerning result unless a separate clinical service expressly states otherwise. You are responsible for reviewing your results and following up with your primary care physician or appropriate specialist.

Blood draws and specimen collection may involve risks, including bruising, pain, bleeding, fainting, infection, hematoma, insufficient sample, rejection by the laboratory, need for repeat collection, privacy risks, or delayed results. Third-party laboratories, collection sites, device manufacturers, wearable platforms, and health apps are responsible for their own services, products, quality systems, notices, and privacy practices.

If you disclose laboratory results, reports, Mya outputs, or other information to a healthcare provider, insurer, employer, family member, caregiver, social media platform, or other third party, that information may become part of records maintained by that third party and may be used or disclosed according to that party’s policies and applicable law.

9. Mya AI Terms

Mya is an AI-enabled assistant that may generate responses to prompts, questions, files, or information you provide. Mya is intended only for general educational, informational, directional, wellness, navigation, and supportive purposes. Mya is not a human, not a physician, not a nurse, not a therapist, not a pharmacist, not a dietitian, not a medical device, not FDA-cleared for diagnosis or treatment, and not a substitute for your primary care physician or other qualified healthcare professional.

Mya does not provide medical advice, diagnosis, treatment, prescriptions, clinical judgment, emergency triage, mental health crisis support, legal advice, financial advice, insurance advice, or other professional advice. Mya may make mistakes, hallucinate, provide incomplete or incorrect information, misunderstand your prompt, omit important context, generate biased or unsafe information, provide outdated information, or provide information that is not appropriate for your circumstances. You are solely responsible for independently verifying any Mya response with qualified professionals before relying on it.

You agree not to use Mya for emergencies, urgent symptoms, self-harm, mental health crisis, overdose, poisoning, severe allergic reaction, chest pain, stroke symptoms, uncontrolled bleeding, suicidal thoughts, or time-sensitive medical issues. You also agree not to use Mya to obtain a diagnosis, treatment plan, prescription, medication change, dosage instruction, clinical clearance, disability determination, insurance decision, employment decision, legal advice, or any other high-impact decision about yourself or any other person.

You may not submit protected health information, consumer health data, genetic data, biometric data, information about minors, or information about another person to Mya unless you have authority to do so and the applicable Mya workflow permits it. Unless Mya is expressly presented as part of a HIPAA-covered clinical workflow, information submitted to Mya may not be part of a medical record and may not be protected by HIPAA, although other privacy laws and our Privacy Policy may apply.

Mya outputs are provided “as is,” “as available,” and “with all faults” without warranties of accuracy, completeness, safety, usefulness, reliability, availability, non-infringement, uniqueness, or fitness for a particular purpose. Similar or identical outputs may be provided to other users. MLPA does not guarantee that Mya will be uninterrupted, secure, error-free, lawful for every use, or available in every jurisdiction. AI laws are evolving, and Mya features may change, be limited, or be discontinued without notice.

We may monitor, log, review, and process Mya interactions for safety, quality, security, legal compliance, abuse prevention, service improvement, and other purposes described in our Privacy Policy. Where required by law, we will inform you when you are directly interacting with an AI system and will provide required rights or notices.

10. Membership Enrollment, Benefits, and Limitations

MLPA may offer Membership plans that provide access to specified benefits, which may include digital content, app features, educational materials, wellness tools, Mya features, events, concierge support, scheduling assistance, discounts, product offers, provider facilitation, or other benefits described at enrollment. Membership benefits are personal, non-transferable, subject to eligibility, and may change over time subject to applicable law and specific commitments made at purchase.

Membership does not guarantee any medical outcome, longevity benefit, provider availability, prescription, laboratory order, diagnosis, treatment, referral, product availability, biomarker improvement, event access, concierge response time, or eligibility for a particular Service. Membership is not insurance, not a medical plan, and not a substitute for health insurance or primary care.

You must provide accurate enrollment information and maintain current contact and payment information. We may refuse, suspend, or terminate Membership if you violate these Terms, fail to pay amounts owed, misuse benefits, provide inaccurate information, threaten or abuse personnel, create safety or legal risk, or if we discontinue a Membership or Service.

11. Subscriptions, Automatic Renewal, Cancellation, and Free Trials

Some Memberships, products, app features, or services may be offered on a subscription or automatically renewing basis. Before purchase, we will disclose material subscription terms as required by law, which may include price, billing frequency, renewal term, trial length, cancellation method, minimum purchase obligation, taxes, shipping, and other fees. By purchasing a subscription, you authorize MLPA or its payment processor to charge your payment method at the intervals and amounts disclosed at checkout, plus applicable taxes, shipping, and fees, until you cancel or the subscription ends.

Your subscription will automatically renew unless you cancel before the renewal deadline disclosed at purchase or in your account. You may cancel through account settings, the cancellation tool provided in the app or website, by contacting support@mlpahealth.com, or, if purchased through Apple, Google, or another app store, through that app store’s cancellation tools. Deleting the app, uninstalling software, or stopping use of the Services does not cancel a subscription.

Free trials, promotional memberships, and discounts may convert to paid subscriptions unless canceled before the trial or promotion ends, as disclosed at enrollment. We may send renewal notices, reminders, receipts, price-change notices, or other notices where required by law. Unless required by law or expressly stated at purchase, fees are non-refundable and cancellations take effect at the end of the current billing period.

We may change subscription prices, benefits, billing cadence, or features prospectively. We will provide notice and obtain consent where required by law. If your payment method fails, we may retry the charge, request updated payment information, suspend access, terminate the subscription, or use card-network account-updater services where permitted.

12. E-Commerce Store, Products, Supplements, Devices, Digital Content, and Orders

MLPA may operate an e-commerce store offering wellness products, supplements, devices, apparel, digital products, tests, services, third-party products, or other items. Product descriptions are for general informational purposes. Availability, pricing, promotions, discounts, taxes, shipping, and product specifications may change without notice except as required by law.

Statements about dietary supplements, wellness products, devices, or non-prescription products have not been evaluated by the U.S. Food and Drug Administration unless expressly stated. Such products are not intended to diagnose, treat, cure, mitigate, or prevent any disease. Consult your primary care physician or other qualified healthcare professional before using any product, especially if you are pregnant, nursing, taking medication, have a medical condition, have allergies, are undergoing treatment, have abnormal laboratory results, or are purchasing for another person.

We may refuse or cancel any order, including orders with pricing errors, inventory errors, suspected fraud, resale activity, shipping restrictions, regulatory restrictions, age restrictions, product safety concerns, or inaccurate information. If we cancel after charging you, we will provide a refund as required by law. Products are shipped to the carrier, and risk of loss passes to you upon delivery to the carrier unless applicable law requires otherwise. Delivery dates are estimates only.

You agree to read and follow all labels, warnings, instructions, expiration dates, storage requirements, dosage instructions, contraindications, and safety information. Do not use products in a manner inconsistent with instructions. MLPA is not responsible for adverse events caused by misuse, contraindications, allergies, interactions, unauthorized resale, failure to follow instructions, or failure to seek medical advice.

Returns, refunds, exchanges, recalls, and cancellations are governed by our posted return policy, product-specific terms, and applicable law. Certain products may be non-returnable, including opened, used, perishable, personalized, digital, prescription, laboratory, health, hygiene, intimate, or sealed goods where return is restricted by law or safety standards. No resale is permitted without our written consent.

13. Payments, Taxes, Financing, Insurance, and Financial Responsibility

You authorize us and our payment processors to charge your payment method for all amounts due, including Membership fees, product prices, subscriptions, shipping, taxes, and other fees disclosed at checkout. You represent that you are authorized to use the payment method you provide and that the information is accurate. You are responsible for taxes, customs, duties, and governmental charges unless we are required to collect them at checkout.

Payments may be processed by third-party payment processors or financing providers. Their terms and privacy policies apply to their services. MLPA is not responsible for their acts, omissions, errors, financing decisions, late fees, interest, credit determinations, data practices, or account-updater services except to the extent required by law.

Unless expressly stated otherwise, MLPA, and any Providers made available through the Services, may operate on a private-pay or cash-pay basis and may not submit claims to Medicare, Medicaid, federal or state healthcare programs, or commercial insurers. You are solely responsible for amounts due. You agree not to seek reimbursement for Services or products where doing so would be prohibited, unsupported, or inconsistent with applicable program rules, payer terms, or private-pay disclosures. MLPA does not guarantee HSA, FSA, insurance, tax, or reimbursement eligibility.

Where required by law, Providers may provide required financial notices, good faith estimates, or other patient billing notices. MLPA is not responsible for a Provider’s billing notices except to the extent required by law or an applicable written agreement.

14. Mobile App, Apple App Store, Google Play, and Device Requirements

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to download, install, and use the MLPA mobile application on a device you own or control solely for personal, non-commercial use and in accordance with these Terms and applicable app-store rules.

You are responsible for obtaining and maintaining compatible devices, operating systems, internet access, and data plans. We do not guarantee that the app will work on every device, operating system, carrier, location, browser, wearable, or modified, rooted, or jailbroken device. We may change, suspend, or discontinue app features at any time subject to applicable law.

If you download the app from the Apple App Store or use it on an Apple-branded product, you and MLPA acknowledge that these Terms are between you and MLPA only, not Apple. Apple is not responsible for the app or its content; has no obligation to provide maintenance or support; is not responsible for warranties, product claims, consumer protection claims, or intellectual property claims relating to the app; and is a third-party beneficiary of this section with the right to enforce it against you. Your license is limited to use on Apple-branded products you own or control as permitted by Apple’s rules. You must comply with Apple Media Services Terms and Conditions, applicable third-party terms, and U.S. export laws. Questions should be directed to MLPA at support@mlpahealth.com, not Apple.

If you obtain the app through Google Play or another app store, your use must comply with that store’s terms. The app store is not responsible for the app, support, warranties, claims, or disputes except as required by its own terms and applicable law.

15. Electronic Communications, SMS, Push Notifications, E-Sign, and Recordings

You consent to receive electronic communications from us, Providers, and our partners, including emails, texts, in-app messages, push notifications, phone calls, video communications, secure messages, and electronic documents. These communications may include account, transactional, administrative, security, telehealth, membership, purchase, subscription, appointment, product, and marketing messages. Electronic signatures, clickwrap acceptance, and electronic records satisfy legal writing and signature requirements to the extent permitted by law.

Marketing texts and calls are not a condition of purchase unless expressly required for a specific Service and permitted by law. Message and data rates may apply. Reply STOP to opt out of promotional texts and HELP for help where supported. You may still receive transactional, administrative, legally required, or safety messages. If you opt out of important service communications, some Services may be unavailable or impaired.

With consent where required, telehealth visits, support calls, chats, Mya interactions, or app sessions may be recorded, transcribed, monitored, or reviewed for quality, training, safety, compliance, documentation, and dispute-resolution purposes. Do not record Providers, personnel, or other users without all required consents.

Electronic communications may not be fully secure. You are responsible for using secure devices, protecting passwords, and avoiding shared, public, or employer-managed devices if you do not want others to access your information.

16. Privacy, Health Information, and HIPAA

Our Privacy Policy describes how we collect, use, disclose, and retain personal information. By using the Services, you acknowledge the Privacy Policy. If you use telehealth or provider services, separate Notices of Privacy Practices, HIPAA authorizations, informed consents, or provider policies may apply. MLPA may act as an independent business, controller, service provider, processor, or business associate depending on context. Not all health-related information is protected health information under HIPAA.

Do not submit information about another person unless you have authority and all required consents. You are responsible for ensuring that information you submit is lawful, accurate, and appropriate for the workflow you use.

17. User Content, Reviews, Testimonials, and Feedback

You may be able to submit User Content, including text, images, videos, reviews, testimonials, feedback, Mya prompts, comments, questions, ideas, and other materials. You are solely responsible for User Content and must have all rights and consents necessary to provide it.

You grant MLPA a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, display, perform, modify, create derivative works from, distribute, and otherwise use User Content to operate, provide, improve, protect, and promote the Services, subject to our Privacy Policy and applicable law. This license does not override legal restrictions applicable to protected health information, consumer health data, or other protected information.

If you provide feedback, ideas, suggestions, or recommendations, you agree that we may use them without restriction or compensation. If you provide a testimonial, endorsement, review, referral, social media post, or influencer content, you must be truthful, disclose any material connection to MLPA, comply with platform rules, and comply with advertising, endorsement, healthcare, privacy, and consumer protection laws. You may not make disease, cure, prevention, treatment, or outcome claims unless expressly authorized in writing and substantiated as required by law.

We may remove or restrict User Content at any time. We do not endorse User Content and are not responsible for it to the extent permitted by law.

18. Promotions, Referrals, Affiliates, Influencers, and Healthcare Compliance

Promotions, discounts, rewards, referral programs, affiliate arrangements, influencer arrangements, or ambassador programs may be subject to additional terms, eligibility rules, expiration dates, and legal restrictions. We may modify, suspend, or end any promotion at any time, subject to applicable law and the terms disclosed for the promotion.

No promotion, discount, referral reward, affiliate payment, or influencer arrangement is intended to induce, reward, or influence the referral, ordering, purchase, recommendation, or use of any item or service reimbursable by a federal healthcare program or any medical decision. Healthcare professionals may not participate in referral, affiliate, influencer, testimonial, or promotional programs unless expressly approved by MLPA in writing and structured to comply with applicable healthcare, advertising, professional, privacy, anti-kickback, fee-splitting, self-referral, and conflict-of-interest laws.

Discounts and promotional benefits have no cash value, may not be sold or transferred, and may be revoked for fraud, abuse, ineligibility, or legal risk. Referrals do not guarantee eligibility for Membership, telehealth, prescriptions, laboratory testing, products, or any medical service.

19. Prohibited Conduct

You agree not to use the Services for unlawful, fraudulent, deceptive, harmful, abusive, harassing, defamatory, obscene, threatening, exploitative, discriminatory, or unsafe purposes. You may not submit false, misleading, incomplete, or outdated information; impersonate another person; create accounts without authorization; submit another person’s health information without authority; or use the Services to provide or purport to provide medical, legal, financial, insurance, employment, or other professional advice to others.

You may not interfere with, disrupt, overload, scrape, crawl, index, data mine, reverse engineer, copy, frame, mirror, resell, commercially exploit, or create derivative services from the Services or Content without written permission. You may not upload malware, viruses, tracking code, malicious content, or content that infringes intellectual property, privacy, publicity, confidentiality, or other rights. You may not circumvent security, consent mechanisms, rate limits, access controls, app-store rules, or usage restrictions.

You may not use the Services for emergency care, self-harm assistance, violence, illegal drugs, regulated goods, prohibited weapons, unauthorized clinical decisions, or other dangerous conduct. You may not resell products or Services, purchase for unauthorized resale, export products or software in violation of law, harass personnel or Providers, threaten violence, record without consent, or interfere with other users.

20. Intellectual Property and DMCA

The Services, Content, software, designs, graphics, text, images, videos, data compilations, Mya interface, trademarks, logos, trade names, and other materials are owned by MLPA or its licensors and are protected by intellectual property laws. Except for the limited license expressly granted in these Terms, no rights are transferred to you. You may use the Services only for personal, non-commercial purposes in accordance with these Terms.

You may not copy, modify, reproduce, distribute, publish, display, sell, lease, create derivative works from, or exploit any part of the Services without our prior written consent, except as permitted by law. All rights not expressly granted are reserved.

If you believe content on the Services infringes your copyright, send a notice to legal@mlpahealth.com with the information required by the Digital Millennium Copyright Act, including identification of the copyrighted work, identification of the allegedly infringing material, your contact information, a statement of good-faith belief, a statement under penalty of perjury, and your physical or electronic signature. MLPA may remove content, disable access, and terminate repeat infringers where appropriate.

21. Third-Party Providers, Products, Services, Links, and Tools

The Services may include or facilitate access to third-party Providers, medical groups, laboratories, pharmacies, payment processors, financing providers, shipping providers, AI vendors, analytics providers, app stores, social networks, device manufacturers, wearable platforms, content providers, product manufacturers, and other third parties. Third-party services and products are governed by their own terms, policies, notices, consents, pricing, warranties, and privacy practices.

MLPA does not control and is not responsible for third-party services, products, content, actions, omissions, professional judgment, availability, pricing, refunds, quality, safety, accuracy, legality, privacy practices, security, or results. You should review third-party terms and seek independent advice before using third-party services or products. To the fullest extent permitted by law, you release MLPA from claims arising from third-party services or products.

22. Research, Aggregated Data, De-Identified Data, and AI Improvement

Subject to our Privacy Policy and applicable law, we may create, use, disclose, license, and commercialize aggregated, anonymized, or de-identified information for research, analytics, product development, safety, benchmarking, AI evaluation, and other lawful purposes. We do not attempt to re-identify de-identified data except as permitted by law, such as to test the de-identification process.

Participation in human subjects research, clinical research, publication of research, or use of identifiable health information for research may require separate consent, authorization, institutional review, or ethics review where applicable. You are not entitled to compensation from de-identified, aggregated, statistical, AI, or research outputs unless a separate written agreement states otherwise.

23. Accessibility

MLPA seeks to make the Services accessible. If you have difficulty accessing these Terms, the Privacy Policy, or the Services because of a disability, contact support@mlpahealth.com so that we can provide assistance or an alternative format where reasonably available.

24. Disclaimers of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES, MYA, CONTENT, MEMBERSHIP BENEFITS, PRODUCTS, TELEHEALTH FACILITATION, AND THIRD-PARTY OFFERINGS ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS.” MLPA DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, SECURITY, AVAILABILITY, QUALITY, SAFETY, RESULTS, AND QUIET ENJOYMENT.

MLPA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, AVAILABLE IN EVERY LOCATION, FREE OF VIRUSES OR HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED. MLPA DOES NOT WARRANT ANY HEALTH, WELLNESS, LONGEVITY, BIOMARKER, PERFORMANCE, WEIGHT, COGNITIVE, AESTHETIC, OR MEDICAL OUTCOME.

NOTHING IN THESE TERMS EXCLUDES WARRANTIES, REMEDIES, OR RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING MANDATORY CONSUMER RIGHTS IN THE EU, UK, SWITZERLAND, CALIFORNIA, OR OTHER JURISDICTIONS.

25. Assumption of Risk; No Reliance; Release

You assume responsibility for your decisions, actions, and omissions in connection with the Services, including whether to seek medical care, follow up with a primary care physician or specialist, use products, use supplements, rely on Content, interact with Mya, use telehealth, undergo testing, disclose information, or share results with third parties.

To the fullest extent permitted by law, you release MLPA and its affiliates, officers, directors, employees, contractors, licensors, service providers, and agents from claims arising from your reliance on Content, Mya, products, third-party services, failure to seek medical care, failure to follow up, failure to read messages or instructions, failure to maintain accurate information, misuse of the Services, or interactions with third parties.

If you are a California resident, you waive California Civil Code section 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” This waiver applies only to the extent permitted by law.

26. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MLPA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES; LOSS OF PROFITS; LOSS OF DATA; LOSS OF GOODWILL; BUSINESS INTERRUPTION; PERSONAL DEVICE FAILURE; OR SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, MLPA’S TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES, THESE TERMS, MEMBERSHIP, MYA, PRODUCTS, CONTENT, OR TELEHEALTH FACILITATION WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO MLPA FOR THE SPECIFIC SERVICE OR PRODUCT GIVING RISE TO THE CLAIM DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, willful misconduct, or death or personal injury caused by negligence where such limitations are prohibited.

27. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless MLPA and its affiliates, officers, directors, employees, contractors, licensors, service providers, and agents from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from or relating to your use or misuse of the Services; your User Content; your violation of these Terms; your violation of law; your infringement of rights; your submission of inaccurate, incomplete, or unauthorized information; your reliance on Mya or Content; your purchase, resale, or misuse of products; or your interactions with third parties. This section does not apply to the extent prohibited by consumer protection law.

28. Suspension and Termination

We may suspend or terminate your account, Membership, access, or use of the Services at any time if we believe you violated these Terms, created legal or safety risk, failed to pay amounts due, misused the Services, threatened personnel, provided inaccurate information, engaged in fraud or abuse, or if we discontinue a Service. You may stop using the Services at any time and may request account deletion subject to our Privacy Policy and legal obligations. Termination does not automatically entitle you to a refund unless required by law or stated in applicable purchase terms.

Provisions that by their nature should survive termination will survive, including ownership, licenses, payment obligations, privacy acknowledgments, disclaimers, limitations of liability, releases, indemnification, dispute resolution, governing law, and miscellaneous provisions.

29. Changes to the Services and Terms

We may modify, suspend, or discontinue any part of the Services, Membership benefits, Mya, products, Content, pricing, availability, or features at any time, subject to applicable law and any specific commitments made at purchase. We may update these Terms by posting updated terms or providing notice as required by law. Your continued use after updated Terms become effective constitutes acceptance to the extent permitted by law. If you do not agree, stop using the Services and cancel any subscription.

30. Dispute Resolution, Arbitration, Class Action Waiver, and Jury Trial Waiver

PLEASE READ THIS SECTION CAREFULLY. It affects your rights. This section applies to the fullest extent permitted by law and does not apply where prohibited, including to consumers in the EEA, UK, Switzerland, or other jurisdictions to the extent mandatory law gives them rights to bring claims in local courts or prevents mandatory arbitration.

Before initiating arbitration or a court proceeding, you and MLPA agree to try to resolve disputes informally. The party raising a dispute must send written notice describing the dispute, requested relief, name, account email, mailing address, and telephone number to legal@mlpahealth.com or MLPA, Attn: Legal, 23961 Calle De La Magdalena #405, Laguna Hills, CA 92653. The parties will participate in an individualized good-faith meet-and-confer by telephone or videoconference within 45 days unless mutually extended. Statutes of limitation and filing deadlines will be tolled during this informal process where permitted by law.

Except for disputes that qualify for small claims court, disputes seeking only individualized intellectual property injunctive relief, public injunctive relief that cannot be waived under applicable law, or disputes that cannot be arbitrated under law, any dispute arising out of or relating to these Terms, the Services, Mya, Membership, products, telehealth facilitation, communications, advertising, privacy, or the relationship between you and MLPA will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its applicable consumer rules, as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

The arbitration will be conducted in Orange County, California or, if required by applicable rules or law, in the county where you reside or by video or telephone. The arbitrator may award individual relief available in court, but only in favor of the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

YOU AND MLPA WAIVE THE RIGHT TO A JURY TRIAL. YOU AND MLPA AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN ANY CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED ACTION OR ARBITRATION, EXCEPT TO THE EXTENT THIS WAIVER IS PROHIBITED BY LAW.

You may opt out of arbitration by sending written notice to legal@mlpahealth.com within 30 days after you first accept these Terms. The notice must include your name, address, account email, telephone number, and a clear statement that you opt out of arbitration. Opting out of arbitration does not opt you out of the class action or jury trial waiver to the extent enforceable outside arbitration.

If 25 or more similar arbitration demands are asserted by or with the assistance of the same or coordinated counsel, organization, or group, the parties agree to a reasonable batching process designed to promote efficiency and fairness. AAA’s mass arbitration rules, if applicable, will apply unless inconsistent with mandatory law. This batching process will not deprive any party of individual merits review.

31. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflicts-of-law principles, except to the extent preempted by federal law or inconsistent with mandatory consumer laws. Subject to the arbitration section, you and MLPA consent to the exclusive jurisdiction and venue of the state and federal courts located in Orange County, California for disputes not subject to arbitration.

For consumers in the EEA, UK, Switzerland, or other jurisdictions with mandatory consumer protections, these Terms do not deprive you of protections of the mandatory laws of your country of residence, and you may have the right to bring claims in your local courts where required by law.

32. EU, EEA, UK, Swiss, and International Consumer Terms

If you are a consumer in the EEA, UK, Switzerland, or another jurisdiction with mandatory consumer rights, nothing in these Terms limits rights that cannot be waived. You may have statutory rights regarding conformity of digital content, goods, and services, remedies for defective goods, and cancellation or withdrawal rights.

Where applicable, you may have a 14-day right to withdraw from certain distance purchases. Exceptions may apply, including for sealed health or hygiene goods once unsealed, perishable goods, personalized goods, digital content supplied after your express consent and acknowledgment that you lose the right of withdrawal, and services fully performed after your express request and acknowledgment. Telehealth, appointment-based, prescription, laboratory, health, and regulated products may be subject to additional restrictions. We will provide any mandatory withdrawal instructions at checkout where required.

You are responsible for ensuring that use of the Services, products, app, Mya, and Content is lawful in your location. Certain Services may be intended only for users located in the United States or other expressly supported jurisdictions.

33. Export Controls, Sanctions, and Regulatory Restrictions

You may not use, export, re-export, import, sell, or transfer the Services, software, products, Content, or technology except as authorized by U.S. law and the laws of the jurisdiction where you are located. You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive U.S. sanctions and are not on any U.S. government restricted-party list. We may restrict access, shipping, or support to comply with export, sanctions, customs, import, medical, product, telehealth, privacy, AI, and other regulatory requirements.

34. Miscellaneous

These Terms, together with the Privacy Policy and applicable additional terms, are the entire agreement between you and MLPA regarding the Services. If any provision is held invalid or unenforceable, the remaining provisions will remain in effect, and the provision will be enforced to the maximum extent permitted by law. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or by operation of law. No agency, partnership, joint venture, fiduciary, employment, or franchise relationship is created by these Terms.

35. Contact Us

Legal notices: legal@mlpahealth.com

Support and cancellation requests: support@mlpahealth.com

Privacy requests: privacy@mlpahealth.com

Mail: Massoudi Longevity Professionals of America, Inc., Attn: Legal, 23961 Calle De La Magdalena #405, Laguna Hills, CA 92653